Night Manager - Hilton Boston Logan Airport

Hilton; Boston (MA); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Hilton is seeking a Night Manager to oversee all hotel operations during the night shift, ensuring exceptional guest experiences and operational safety. The role includes directing front office activities, monitoring service levels, and driving revenue through up-selling and efficiency initiatives.

The Night Manager will act as Manager on Duty in the General Manager's absence, supervise night staff, complete daily reports, and maintain Hilton's standards of hospitality and financial performance

Responsabilités

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
• Monitor and elevate service by tracking guest satisfaction, addressing issues, and guiding improvements
• Act as Manager on Duty and represent the General Manager in their absence
• Tour hotel interior and exterior to ensure property is functional, presentable, and safe
• Oversee preparation of daily summary reports
• Monitor and develop front office team performance including scheduling, training, counseling, and recognition

Connaissances

Night operations

Guest service leadership

Staff supervision

Description du poste

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotel team, that’s exactly what you’ll do every time you come to work! As a Night Manager, you’re not just overseeing the overnight operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

As Night Manager, you would be responsible for directing and overseeing all hotel operations during the night shift to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Act as Manager on Duty and on behalf of the General Manager in his/her absence
• Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members
• Oversee preparation of daily summary reports
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward

Responsibilities

Here’s what you’ll do during a typical day:

• Manage overnight front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.