Night IT Support Technician — LAN & PC Expert

crhc; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

Concord Hospital is seeking an experienced IT Help Desk/Support Specialist to provide end-user support for PCs, servers and networked systems. You will simulate and resolve issues, document incidents, and assist in hardware installations and LAN administration.

Ideal candidates have 5–7 years in service desk roles, relevant IT certifications, and a strong customer-service mindset to minimize downtime and improve system reliability across hospital operations.

Qualifications

• Two years of formal training or education beyond high school level (Associates).
• IT certifications from Microsoft, HDI or Cisco are desirable.
• Five to seven years of service desk troubleshooting experience preferred.

Responsibilities

• Answers, evaluates and prioritizes requests for assistance from clients with hardware, software, networking and other IT issues.
• Categorizes, logs and tracks incidents using a help desk system and maintains documentation.
• Repairs, installs and relocates IT hardware such as computers, printers and phones.
• Leads projects and researches complex problems; communicates with supervisors, engineers or analysts to implement changes.
• Educates clients on complex software and hardware use and documents system configurations.

Skills

Help desk

Troubleshooting

Customer service

Networking basics

Education

Associates degree

Tools

Microsoft Certification

HDI

Cisco Certification

Job description

Concord Hospital is seeking an experienced IT Help Desk/Support Specialist to provide end-user support for PCs, servers and networked systems. You will simulate and resolve issues, document incidents, and assist in hardware installations and LAN administration.

Ideal candidates have 5–7 years in service desk roles, relevant IT certifications, and a strong customer-service mindset to minimize downtime and improve system reliability across hospital operations.