Night Hotel Concierge & Overnight Guest Services

Lake Roosevelt Adventures; California (MO); On-site; USD 21,593 - 30,754; Full time

Job summary

Guest Services, Inc. seeks a Night Porter at Big Sur to manage overnight security and maintain cleanliness of lobby, kitchen, and public areas. You will greet guests, assist with check-ins when needed, and ensure frigid and kitchen areas are sanitized for the next day.

The role involves heavy cleaning, temperature recording, and coordination with front desk overnight. Training emphasizes safety, efficiency, and guest satisfaction.

Qualifications

• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Responsibilities

• Work overnight shift, approximately 9:00pm to 5:00am.
• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service.
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.
• Communicate effectively with front desk staff.
• Check guests into hotel when front desk is not staff during overnight hours.
• Replenish fireplace wood supply from storage; lay and maintain fire.
• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping and mopping.
• Vacuum and/or sweep all floor surfaces on hotel ground floor; periodically deep clean.
• Clean and sanitize all ground floor rest rooms; replenish rest room supplies.
• Clean windows as needed/requested.
• Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing; empty grease from fryers.
• Deep clean floors, floor mats, garbage cans, ranges, and insides of hoods and ranges.
• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management.
• Lock all food storage doors; ensure proper storage of all food and food-related items.
• Provide security in the hotel for guests and employees.

Skills

Guest service

Communication

Security awareness

Cleaning

English literacy

Job description

Guest Services, Inc. seeks a Night Porter at Big Sur to manage overnight security and maintain cleanliness of lobby, kitchen, and public areas. You will greet guests, assist with check-ins when needed, and ensure frigid and kitchen areas are sanitized for the next day.

The role involves heavy cleaning, temperature recording, and coordination with front desk overnight. Training emphasizes safety, efficiency, and guest satisfaction.