Night Guest Attendant

HMC Hotel Management Consulting; Virginia; On-site; Full time

Job summary

A leading hospitality management company is seeking a Night Guest Attendant for their Woodspring Suites location in Henrico, VA. This role involves providing excellent customer service during the overnight shift, managing guest check-ins, and ensuring property safety and cleanliness. The ideal candidate will have customer service experience and strong problem-solving skills. Opportunities for career growth and a supportive work environment are offered.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• At least one year of customer service experience; hotel operations experience preferred.
• Proficient in computer skills.

Responsibilities

• Conduct regular property inspections during the night to ensure safety and security.
• Assist guests with check-in and check-out during after-hours.
• Manage laundry responsibilities and perform cleaning tasks.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Tools

Computer Skills

Job description

Join to apply for the Night Guest Attendant role at HMC Hotel Management Consulting

We are seeking a positive, professional, and problem-solving Night Guest Attendant for Woodspring Suites in Henrico, VA. This highly visible customer service role involves working independently during the overnight shift, serving as the face of our property and the first point of contact for guests.

Our Culture: We promote a performance-based environment where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, with a small, efficient team of hospitality professionals.

Benefits

• Hourly Rate: $15.00 - $17.00, dependent on experience.
• DailyPay Access: Flexible options to access earnings when needed.
• Benefits: Medical, dental, vision, and paid time off for full-time employees.
• Employee Assistance Program: Support for personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company.

Primary Duties

• Conduct regular property inspections during the night to ensure safety and security.
• Assist guests with check-in and check-out during after-hours, providing excellent customer service.
• Manage laundry responsibilities including washing, drying, folding, and organizing linens and towels.
• Perform cleaning tasks such as vacuuming, dusting, sanitizing, and preparing rooms as needed.
• Follow emergency procedures and ensure the security of guests and property.
• Perform other duties as assigned.

Preferred Qualifications

• At least one year of customer service experience; hotel operations experience preferred.
• Proficient in computer skills.
• Excellent communication skills.
• Strong organizational and problem-solving abilities.

Physical Requirements

• Climbing stairs and ladders occasionally.
• Tasks involving kneeling, squatting, standing, sitting, bending, and twisting for extended periods.
• Ability to lift, push, or pull up to 20 lbs regularly, occasionally up to 50 lbs.

Note: This job description is subject to change and does not constitute an employment contract. We are an equal opportunity employer and a drug-free workplace.