Night Grocery Lead - Customer-First Supervisor

Kroger; Boulder (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

Kroger is seeking a department leader to manage the grocery department’s daily operations and direct customer-focused service. You will supervise associates, plan staffing, and ensure adherence to safety, pricing and merchandising standards.

You will collaborate with store management to develop promotions, monitor inventory, and drive department goals, while maintaining a safe, clean shopping environment and a high level of customer satisfaction.

Qualifications

• Must have strong communication skills.
• Proficient with basic arithmetic and cashiering/point-of-sale routines.
• Ability to remain calm and effective under pressure.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates about company, department and jobs.
• Collaborate with associates and promote teamwork to achieve store goals.
• Establish performance goals for department and empower associates to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to laws and company guidelines.
• Know products and respond to customer questions and suggestions.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Submit seasonal critiques for the sales/merchandising supervisor.
• Plan and execute period promotional plans for the department.
• Stay current with ads and pricing changes.
• Monitor expenses and assist with budget and financial reports.
• Maintain inventory accuracy and stock levels.

Skills

Effective communication

Basic math

Stress management

Education

High school education or equivalent

Job description

Kroger is seeking a department leader to manage the grocery department’s daily operations and direct customer-focused service. You will supervise associates, plan staffing, and ensure adherence to safety, pricing and merchandising standards.

You will collaborate with store management to develop promotions, monitor inventory, and drive department goals, while maintaining a safe, clean shopping environment and a high level of customer satisfaction.