Night Grocery Dept Leader: Elevate Customer Experience

Kroger; Glendale (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Kroger in Glendale, WI is seeking a department leader to direct and supervise all grocery operations, delivering exceptional customer service and maintaining a safe, clean environment. You will implement the Customer 1st strategy, manage schedules, and supervise associates to meet store goals.

You will ensure compliance with laws, train staff, and coordinate promotions while controlling department expenses and inventory. This role emphasizes teamwork and strong communication.

Qualifications

• Effective communication skills essential for team coordination.
• Ability to handle stressful situations while maintaining service.
• Knowledge of basic math for cashiering and inventory tasks.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of grocery specials and develop a department business plan to achieve results.
• Create and execute sales promotions in partnership with store management.

Skills

Effective communication

Math basics

Leadership

Stress management

Education

High school education or equivalent

Management experience preferred

Grocery experience

Retail experience

Job description

Kroger in Glendale, WI is seeking a department leader to direct and supervise all grocery operations, delivering exceptional customer service and maintaining a safe, clean environment. You will implement the Customer 1st strategy, manage schedules, and supervise associates to meet store goals.

You will ensure compliance with laws, train staff, and coordinate promotions while controlling department expenses and inventory. This role emphasizes teamwork and strong communication.