Night Front Desk Auditor: Guest Experience & Safety

Concord Hospitality Enterprises Co.; Conshohocken (Montgomery County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Disability options

401K options

Tuition assistance

Discounted hotel rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is hiring a Night Auditor for Hotel West & Main, Tapestry by Hilton in Montgomery County, PA. The overnight shift involves processing payments, balancing daily transactions, and supporting guest check-ins/outs with minimal supervision.

You will monitor guest activity, ensure security, and contribute to a smooth night operation while upholding Concord’s service standards and culture.

Qualifications

• Passion to serve others and provide exceptional guest service.
• Front desk role is the hub of guest interaction, 24/7 operation.
• Overnight shift with less supervision, responsible for closing daily business and check-ins/outs.

Responsibilities

• Process credit card transactions and other payments for the day.
• Handle phone system, transfer calls, reservations, etc.
• Verify, balance and review hotel room availability.
• Perform check-in and check-out procedures.
• Administer guest payment policies and catch day-shift errors.
• Prepare folios for departing guests in the morning.
• Maintain lobby appearance and assist with AM breakfast setup if needed.
• Be versed in all hotel emergency procedures.

Skills

Customer service

Guest relations

Front desk

Job description

Description

We are hiring a Night Auditor at Hotel West & Main, Tapestry by Hilton!

We are looking for someone that has a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the overnight shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:

Processing credit card transactions and other (restaurant, events, lounge) for the day

Handling phone system, transferring calls, reservations, etcc

Verify, balance and review hotel room availability

Perform Check-in and Check-out procedures

Administer guest payment policies and look for errors from the day shifts

Prepare folios for the morning departing guests

Maintain overall lobby appearance and assist with AM breakfast set up if needed

Be versed in all hotel emergency procedures

Here are some reasons our associates like working for us:

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality