Night Auditor- TownePlace Suites by Marriott

TownePlace Suites - Columbia; Columbia Township (MO); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Competitive pay $19.00/hour

Job summary

TownePlace Suites by Marriott in Columbia is seeking a part-time Night Auditor to cover 11PM-7AM shifts on Fridays, Saturdays and alternating Thursdays. Responsibilities include front desk tasks, nightly auditing, balancing charges, and ensuring brand standards while assisting guests and team members.

The role requires availability for overnight hours, strong customer service, and solid communication. Experience preferred; hotel environment with 24/7 operations.

Qualifications

• High School diploma or GED preferred.
• Six months to one year related experience preferred.
• Prompt and regular attendance.
• Work flexible hours and/or overtime as required (hotel operates 7 days a week, 24 hours a day).
• Must have availability Fridays, Saturdays, and every other Thursday 11PM-7AM.
• Customer service attitude
• Excellent communication and organizational skills

Responsibilities

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
• Remain highly visible and readily available for guests at all times.
• Assist team with training, supplies and support in order to consistently provide Brand quality service.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
• Distribute newspapers and folios under guest room doors.
• Print registration cards for the next workday.
• Program wakeup calls.
• Post and balance all phone calls and restaurant paper work.
• Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
• Prepare and balance flash report and fax as needed to owners and corporate office.
• Walk the property hallways and public areas for safety and security measures.
• Ensure that all exterior doors are locked allowing key access only.
• Maintain proper administration of key control.
• Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
• Communicate pertinent shift information to managers and associates both verbally and in writing via log-book.
• Verify room status with housekeeping report.
• May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
• May have to perform laundry duties.
• May be responsible for the setup and breakdown of the meeting room(s).
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.

Skills

Customer service

Communication

Attendance

Organization

Education

High School diploma or GED

Job description

Night Auditor- TownePlace Suites by Marriott

POSITION PERKS: Competitive base hourly pay at $19.00/hour.

THE COMPANY:

Discovery Capital owns one of Columbia's newest and most sought after Hotels in the area; The TownePlace Suites by Marriott. Located just a short distance from the airport, our TownePlace Suites by Marriott hotel, sets the bar high for quality hotel service within Columbia.

NIGHT AUDITOR POSITION:

We are looking for a part-time Night Auditor Fridays, Saturdays, and every other Thursday 11PM-7AM to handle Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

NIGHT AUDITOR RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
• Remain highly visible and readily available for guests at all times.
• Assist team with training, supplies and support in order to consistently provide Brand quality service.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
• Distribute newspapers and folios under guest room doors.
• Print registration cards for the next workday.
• Program wakeup calls.
• Post and balance all phone calls and restaurant paper work.
• Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
• Prepare and balance flash report and fax as needed to owners and corporate office.
• Walk the property hallways and public areas for safety and security measures.
• Ensure that all exterior doors are locked allowing key access only.
• Maintain proper administration of key control.
• Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
• Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
• Verify room status with housekeeping report.
• May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
• May have to perform laundry duties.
• May be responsible for the setup and breakdown of the meeting room(s).
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• May be asked to operate a motor vehicle in the course of running errands for the hotel.
• Perform other duties as required.

NIGHT AUDITOR REQUIREMENTS:

• High School diploma or GED preferred.
• Six months to one year related experience preferred.
• Prompt and regular attendance.
• Work flexible hours and/or overtime as required (The hotel operates 7 days a week, 24 hours a day)
• Must have availability Fridays, Saturdays, and every other Thursday 11PM-7AM
• Customer service attitude
• Excellent communication and organizational skills

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