Night Auditor (11pm - 7am) - Residence Inn Springdale

Lexima; Springdale (AR); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Employee discounts on hotel rooms and

Employee discounts on hotel rooms and

Opportunities for advancement

Professional development opportunities

Positive and supportive work环境

Résumé du poste

Lexima in Springdale, AR is seeking a reliable Night Auditor to join our hotel team. The role oversees the front desk during the overnight shift, manages guest check-ins and check-outs, and supports daily financial and operational tasks to keep the hotel running smoothly.

The ideal candidate has strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office and reservation systems is desirable, and weekend/holiday

Qualifications

• Previous experience as a night auditor or in a customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software such as Microsoft Office and reservation systems.
• Excellent attention to detail and problem-solving abilities.
• Willingness to work overnight shifts, including weekends and holidays.

Responsabilités

• Manage the front desk during the overnight shift, including checking guests in and out.
• Answer phone calls and respond to online inquiries promptly.
• Handle guest requests such as bookings and restaurant reservations.
• Process payments and issue keys during check-in/out.
• Reconcile the guest ledger and complete daily shift reports.
• Monitor inventory of supplies and equipment.
• Perform light cleaning duties and restock during the shift.
• Perform other duties as assigned.

Connaissances

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Problem-solving

Overnight flexibility

Outils

Microsoft Office

Reservation systems

Description du poste

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports

• Monitor and maintain inventory of supplies and equipment

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Excellent attention to detail and problem-solving skills

• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment