Night Auditor, Part-Time Weekends | Residence Inn, Lake Oswego

CSM Lodging Services Incorporated; Lake Oswego (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

Residence Inn Lake Oswego is seeking a dedicated overnight Front Office Associate to balance daily revenues, close out the financial day, and support the front desk operations. You will act as manager-on-duty and ensure guest satisfaction with prompt, courteous service in a fast-paced hotel setting.

The role requires 1+ years of guest service experience, strong computer skills, and attention to detail. High school diploma or GED is required. Position is on-site with a pay rate of 19.00 per hour.

Qualifications

• 1+ years prior guest service experience required.
• Excellent computer knowledge and communication skills needed.
• Attention to detail, customer focused and the ability to perform duties in a fast paced environment.

Responsibilities

• Balance and close daily finances and complete daily financial reports.
• Perform the manager-on-duty role during overnight shift.
• Assist guests in a friendly, professional, timely manner and upsell rooms and services.
• Process check-ins/check-outs, verify billing, create reservations and handle special requests.
• Maintain knowledge of hotel facilities, local attractions and hours of operation.

Skills

Guest service

Computer skills

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

Job Category: Front Office

Requisition Number: NIGHT008626

Locations

Showing 1 location

Residence Inn, Portland South - Lake Oswego | Residence Inn Lake Oswego
Lake Oswego, OR 97035, USA

Description

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 1+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Rate: 19.00 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.