Night Auditor | Part-Time | The Suites Hotel at Waterfront Plaza | Duluth, MN

Oliver Companies; Duluth (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking hospitality team as a Night Auditor, where you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in experience. This role requires a positive attitude, multitasking abilities, and a commitment to providing exceptional service. You will engage with guests, assisting them with inquiries and requests while maintaining an organized and secure environment. The hotel fosters a supportive and inclusive workplace, encouraging your growth and offering exciting perks to enhance your career in hospitality. If you thrive in a dynamic environment and love making connections, this opportunity is perfect for you.

Benefits

Travel Discount

Flexible Schedules

401K Match

Medical, Vision, Dental

PTO

Qualifications

• Positive disposition and ability to work as part of a team.
• Adept at juggling multiple tasks while remaining approachable.

Responsibilities

• Serve as the first point of contact for guests, ensuring a welcoming experience.
• Handle guest requests, check-ins/outs, and maintain billing accuracy.

Skills

Customer Service

Communication Skills

Teamwork

Multitasking

Job description

Night Auditor- The Suites Hotel at Waterfront Plaza-Duluth, MN

OCI Hospitality

Job Details

Schedule: All hours available including over-nights.

Job Type: Part-time

Pay Range: $16.00-$18.00

Benefits

• Travel Discount
• Flexible Schedules

Benefits for Full-time Team Members

• 401K Match
• Medical, Vision, Dental, Etc.
• PTO

Job Overview/Summary

About the Role:

Guest Service Representatives/Night Auditors are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives/Night Auditors become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives/Night Auditors often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc. Guest Service Representatives/Night Auditors must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with.

About You:

A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adept at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.

What You Gain:

You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

About Us:

Our hotel is proudly operated by OCI Hospitality.

The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.