Night Auditor - Overnight Front Desk Agent

Gurney's Resorts; Montauk (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Pet benefits

Shared housing

Job summary

Gurney's Resorts & Seawater Spa in Montauk, NY is seeking a Night Auditor to provide guest service during overnight shifts while ensuring accurate daily transactions. This role blends front desk duties, financial reconciliation, and security oversight in a luxury oceanfront setting.

You will greet guests at check-in/out, process payments, generate daily reports, monitor security, assist with reservations, and maintain records of availability and occupancy.

Qualifications

• Prior front desk or night audit experience preferred.
• Strong numerical and analytical skills for reconciliation.
• OPERA PMS experience is a plus.
• Excellent communication and customer service skills.
• Ability to work independently.
• High school diploma or equivalent; hospitality degree preferred.

Responsibilities

• Greet guests during check-in/check-out and answer inquiries.
• Process payments, verify charges, and reconcile daily transactions.
• Generate and distribute daily reports for management.
• Monitor guest concerns and ensure smooth overnight experience.
• Conduct property walks to ensure security and report issues.
• Handle emergencies per protocol.
• Assist with reservations, special requests, and room assignments.
• Maintain records of availability, rates, and occupancy.
• Respond to calls and emails professionally and promptly.

Skills

Numerical skills

Analytical skills

Communication skills

Customer service

Independent work

Education

High school diploma or equivalent

Hospitality degree

Tools

OPERA PMS

Job description

Job Title: Night Auditor - Overnight Front Desk Agent

Department: Rooms

Reports To: Front Office Manager

Status: Full-time, Year-round

Pay: $24 per hour

Benefits: Eligible for Health/Dental/Vision/Life/Retirement/Pet

Housing: Eligible for Shared Associate Housing at $175 per week

Location: Gurney's Resorts & Seawater Spa, Montauk, NY

About Us:

Gurney's Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:

The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities:

• Greet and assist guests with check-in, check-out, and general inquiries.
• Process guest payments, verify charges, and reconcile accounts for the day's transactions.
• Generate and distribute daily reports for management review.
• Monitor and address any guest concerns, ensuring a smooth overnight experience.
• Conduct property walks to ensure security and report any issues.
• Handle emergency situations professionally and according to protocol.
• Assist with reservations, special requests, and room assignments.
• Maintain accurate records of room availability, rates, and occupancy.
• Respond to phone calls and emails in a professional and timely manner.

Qualifications:

• Prior experience in front desk operations or night audit preferred.
• Strong numerical and analytical skills to handle financial reconciliation.
• Proficiency in hotel property management systems (OPERA experience is a plus).
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• High school diploma or equivalent required; hospitality degree preferred.

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods (up to 8 hours).
• Frequent reaching, bending, and stooping.
• Ability to lift and carry up to 25 lbs.
• Ability to push or pull luggage carts as needed.
• Manual dexterity required for computer and phone operations.
• Visual and auditory ability to respond to guest needs and emergencies.

Work Schedule & Environment:

• This is an overnight position requiring shifts from approximately 11:00 PM - 7:00 AM.
• Work is performed indoors in a hotel front desk environment, with occasional outdoor security checks.
• Must be able to work weekends, holidays, and overnight shifts as required.

Pay Range and Compensation Package:

• $24.00 per hour
• Comprehensive health, dental, and vision insurance for full-time, year-round employees.
• Paid time off.
• Employee discounts on accommodations, dining, and spa services.
• Opportunities for professional development and career growth.