Night Auditor - Overnight Desk Agent

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Omni Hotels & Resorts in Fort Worth seeks a Night Auditor to oversee and coordinate night front desk operations and audit tasks. You will verify daily financial transactions, balance postings, and communicate wrap‑ups to departments to ensure a smooth morning handoff.

Responsibilities include preparing VIP and in‑house room lists, handling express checkouts, and maintaining front office systems and guest privacy. Weekend/holiday shifts required with strong guest service focus.

Qualifications

• Excellent customer service and problem solving skills.
• Strong communication, computer and organizational skills.
• Experience in front office or hotel operations preferred.

Responsibilities

• Oversee and coordinate all night time front desk and audit functions.
• Execute computer maintenance requirements and verify daily financial transactions.
• Prepare daily reports and distribute as directed.
• Balance daily postings and revenue, and resolve inaccuracies.
• Maintain check‑in/check‑out procedures and act as liaison with guests.
• Protect confidential guest information and operate front office systems.
• Communicate wrap‑ups to other departments to ensure smooth morning operations.
• Assist with PBX duties and familiarization with hotel Facilities.

Skills

Customer service

Communication

Problem solving

Organizational skills

Front office experience

Shift flexibility

Job description

Overview:

To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities:

• Preparation of daily reports and distribution as directed.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Conduct back up procedures for Epitome and drop tape nightly.
• Handling Express checkouts ensuring their completion.
• Completion of third shift Night Audit checklist
• Balancing of daily postings and revenue.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Understanding of all front office standards and assist in solving deficiencies.
• Documenting errors made by cash handling auditors.
• Prepare In-house allowance and adjustment spreadsheets each day.
• Prepare and send out the DAR to appropriate team members.
• Balancing of daily posting and revenue, and resolution of inaccuracies.
• Ensuring nightly transmission of credit cards through IPU and Epitome.
• To be thoroughly acquainted with all check‑in and check‑out procedures and policies.
• To be a main liaison between guest and the hotel.
• To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
• To be thoroughly acquainted with PBX Operator duties.
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with guest scenarios and follow‑up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
• Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two‑Way Radio Dispatch, ISD Firepanel)
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
• To be familiar with the inter‑relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• To be familiar with local attractions and businesses (to include, Museums, Restaurants, Malls)
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Familiarity with parking validation procedures and Good Night’s Rest Policy
• Effectively operate computer, printer, telephone, pen/pencil, photo‑copying machine, facsimile machine, two‑way radio
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
• Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications:

• Excellent customer service and problem solving skills
• Must have strong communication, computer and organizational skills
• Maintain a professional business appearance, attitude, and performance
• Prior guest service experience required, preferably hotel front office experience
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.