Night Auditor/Night Laundry

Concord Hospitality Brand; Madison Heights (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision plans

Life insurance

401(k) program with company match

Tuition assistance

Discounted room rates

Training and development opportunities

Job summary

Concord Hospitality is looking for a dependable Night Auditor to deliver exceptional guest service during the night shift. In this role, you will handle front desk operations, process transactions, and ensure smooth business processes while upholding a safe environment.

Ideal candidates should have previous hotel or hospitality experience, strong organizational skills, and a commitment to customer service. Full-time associates enjoy competitive wages and benefits including medical, dental, and

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsibilities

• Process credit card transactions and daily revenue.
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability.
• Prepare folios for departing guests.
• Maintain lobby appearance and common areas.
• Monitor safety and emergency procedures during the night.

Skills

Attention to detail

Organizational skills

Independence

Customer service

Job description

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.

Key Responsibilities

• Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).

• Handle phone system, reservations, and guest inquiries.

• Perform check-in and check-out procedures.

• Verify, balance, and review hotel room availability and transactions.

• Prepare folios for departing guests.

• Maintain lobby appearance and all common areas, laundry to be completed during shift.

• Monitor hotel safety and emergency procedures during the night shift.

Qualifications

• Previous hotel front desk or hospitality experience preferred.

• Strong attention to detail and organizational skills.

• Dependable, responsible, and able to work independently.

• Professional and customer-service oriented.

Benefits (Full-Time Associates Only)

• Competitive wages

• Medical, dental, and vision plans

• Life insurance and short/long-term disability options

• 401(k) program with company match

• Tuition assistance

• Discounted room rates at Concord-managed hotels

• Training, development, and career advancement opportunities

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!