Night Auditor/Night Laundry

Concord Hospitality Enterprises; Madison Heights (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Life insurance

Disability

401(k) match

Tuition assistance

Room discounts

Training & advancement

Job summary

Concord Hospitality Enterprises seeks a dependable Night Auditor to deliver exceptional guest service during the late shift. You will manage front desk operations, balance daily revenue, and monitor hotel activity to ensure secure, smooth night-time processes.

The role emphasizes independence, meticulous attention to detail, and proactive problem-solving to support a positive guest experience across Concord-managed properties.

Qualifications

• Strong attention to detail and organizational skills are essential.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.
• Hotel front desk or hospitality experience preferred.

Responsibilities

• Process credit card transactions and daily revenue for all outlets.
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby and common areas; complete laundry during shift.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Attention to detail

Organizational skills

Dependable

Independent work

Customer service

Job description

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.

Key Responsibilities

• Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and all common areas, laundry to be completed during shift.
• Monitor hotel safety and emergency procedures during the night shift.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision plans
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!