Night Auditor/ Laundry Attendant

Concord Hospitality Enterprises; Orange Park (FL); On-site; USD 34,385,000 - 45,847,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life insurance

Disability insurance

401(k) with match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk / Guest Services Clerk to welcome guests from arrival to departure with a proactive, caring approach.

You will assist guests, handle inquiries, process charges, and maintain hotel safety while delivering exceptional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist guests courteously and professionally at all times.
• Ensure laundry is washed and folded for the next business day.
• Maintain a high level of service and hospitality standards.
• Address guest concerns promptly to ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Stay knowledgeable about the hotel and promotional offers.
• Relay guest feedback to departments and management.
• Respond quickly to calls, visitors, and staff needing assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication

Multitasking

Professionalism

Detail orientation

Flexibility

Education

High school diploma

Job description

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Make sure all laundry is washed and folded for next business day
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality