Night Auditor: Hospitality FinOps & Guest Experience

Hotel Burbank; Burbank (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hotel Burbank is seeking a Night Auditor to audit, balance and report on hotel areas such as food and beverage outlets, rooms/front desk, etc., to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Qualifications

• Ability to verbally communicate effectively with guests and co-workers.
• Be able to give accurate directions and information to/from regarding the immediate and metro area.
• Handle all emergencies according to established procedures.
• Must be able to work mornings, nights, weekends, and holidays.

Responsibilities

• Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures.
• Follows Night Audit checklists and completes job tasks in a timely manner.
• Monitors house accounts, adjusting weekly and balancing forward daily.
• Balancing adjustments, and charges making all necessary corrections.
• Maintains all necessary system backups daily.
• Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
• Completes a thorough audit of all daily transactions.
• Accounts for all necessary backup/reports daily (i.e., occupancy, shift closings, folio backup, charge code detail, credit card, room and tax, specially requested reports, final).
• Accurately balances, distributes and proofreads daily gross revenue report balancing revenue to the final and room information to the final house count.
• Assists in the cleanup of work area keeping the front desk neat and organized
• Follows all safety precautions as related to hotel’s standards
• Completes any additional work or special projects assigned by the manager by requested due date.
• Strives to keep current on changing responsibilities in the daily operation of the department.
• Ensures that all reports to be distributed are copied and distributed to the appropriate areas by 7 AM.
• Completes and distributes daily gross revenue report by 7 AM.
• Actively participates and supports implementation of new audit procedures
• Performs other duties as assigned
• Register guests and assign rooms, accommodating special requests whenever possible by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Make appropriate selection of rooms based on guest needs. Properly code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing keys.
• Handle cash, make change, and balance an assigned house bank.
• Be able to check out a guest and close a guest account at time of check out and ascertain satisfaction with bill and related services.
• Perform accurate, moderately complex arithmetic functions using a calculator. Post any related charges and adjustments to guest rooms and house accounts using the PMS computer and complete proper documentation for shift closing.
• Greet guests while managing guests in front of the desk.
• Complete the Night Audit Checklist.
• Operate fax machine to send, receive, and log incoming/outgoing transmissions.
• Have knowledge of hotel rates, discounts, and how to handle each. Promote any marketing programs established to ensure the success for the hotel.
• Have working knowledge of PMS procedures. Know cancelation procedures and walk procedures.
• Prepare wake up sheet; record the guest’s name and room number under the wake up time requested.
• Repeat this information to the guest to ensure proper handling of wake up calls in the morning.
• Handle all deliveries for guests’ requests or other delivery needs including, but not limited to faxes, boxes, luggage, rollaway beds, cribs, etc. Notify the proper department for deliveries.
• Track all amenities delivered to guest rooms to maintain an accurate inventory and to ensure recovery upon guest departure.
• Perform other duties as assigned

Skills

Verbal communication

Direction/Guidance

Emergency handling

Shift flexibility

Tools

PMS system

Job description

Hotel Burbank is seeking a Night Auditor to audit, balance and report on hotel areas such as food and beverage outlets, rooms/front desk, etc., to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.