Night Auditor

Kolter Hospitality; Sarasota (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Sarasota, Florida, is seeking a Night Auditor to provide exceptional service to guests. The Night Auditor will manage front desk transactions, post room charges, and ensure all guest requests are handled efficiently. Ideal candidates will demonstrate strong problem-solving skills and a commitment to delivering high-quality guest experiences. This position involves working independently and requires a keen attention to detail.

Qualifications

• Experience in hospitality or front desk operations is preferred.
• Ability to effectively communicate with guests and staff.
• Capability to work independently and manage time effectively.

Responsibilities

• Reconcile and balance front desk and food/beverage transactions.
• Post room charges and taxes to guest accounts.
• Coordinate guest requests and resolve issues efficiently.

Skills

Guest service

Attention to detail

Problem-solving

Communication

Job description

Overview

A Kolter Hospitality Night Auditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.

Performance Expectations

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company.
• Passionately provide personalized guest service.