Night Auditor Hampton Inn- Blue Ash, Ohio

Kaizen Lab Inc.; Cincinnati (OH); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Room discounts

Advancement opportunities

Professional development

Positive work environment

Job summary

Kaizen Lab Inc. seeks a reliable Night Auditor to manage the front desk during the overnight shift, handle guest check-ins and check-outs, and complete daily financial and operational tasks to ensure smooth hotel operations.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Proficiency with MS Office and reservation systems is preferred.

Qualifications

• Previous night audit or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and hotel software.

Responsibilities

• Manage the front desk overnight check-ins and check-outs.
• Answer calls and online inquiries promptly.
• Handle guest requests including tours or restaurant reservations.
• Process payments and issue keys.
• Prepare daily shift reports and reconcile guest ledger.
• Monitor inventory of supplies and equipment.
• Perform light cleaning and restocking.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Office software

Reservation systems

Tools

Microsoft Office

Reservation software

Job description

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Excellent attention to detail and problem-solving skills
• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment