Night Auditor & Guest Services Specialist

Sr Companies; Brooksville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Sr Companies in Brooksville, FL is seeking a hotel front desk associate on an on-site basis. The role offers an hourly wage of $15.00 and involves guest check-ins, reservations, and daily financial reconciliations in a floating coverage model.

The position requires a high school diploma or GED and 1-2 years of related experience or training. Excellent guest service and communication skills are essential for success in this busy hospitality environment.

Qualifications

• Education requirements include a high school diploma or GED, or equivalent.
• 1-2 years related experience or training preferred.

Responsibilities

• Reconcile all credit card transactions, occupancy percentages, room charges, final bill preparation, and cash drawer activity after an audit.
• Process additional administrative, bookkeeping and accounting procedures as required.
• Prepare and distribute daily, weekly and monthly reports to general manager and department heads.
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security and service requests as needed.
• Greet guests, vendors and visitors professionally, and with a smile.
• Process guest check-in and check-out in accordance with hotel policy and procedures.
• Make and confirm guest reservations.
• Answer phone professionally and cordially.
• Assist guests with special requests including room placement when possible.
• Share hotel amenities and special features with guests.
• Process all payments types (charges, cash, checks, debit or credit cards).
• Coordinate with Housekeeping to track room readiness and communicate guest concerns.
• Ensure complaints regarding service or accommodations are investigated and resolved kindly.
• Assist in completing required Front office reports.
• Keep General Manager informed of any guest issues or concerns.
• Report suspicious activity to General Manager and law enforcement when necessary.
• Follow and implement brand Standards.
• Flexible to cover varying shifts for floating position.

Education

High school diploma or GED

1-2 years related experience

Job description

Sr Companies in Brooksville, FL is seeking a hotel front desk associate on an on-site basis. The role offers an hourly wage of $15.00 and involves guest check-ins, reservations, and daily financial reconciliations in a floating coverage model.

The position requires a high school diploma or GED and 1-2 years of related experience or training. Excellent guest service and communication skills are essential for success in this busy hospitality environment.