Night Auditor & Guest Services Lead

Shamin Hotels Master; Sandston (VA); On-site; USD 33,000 - 34,000; Full time

Job summary

Shamin Hotels in Sandston, VA is seeking a Night Auditor to balance daily financial activities, assist late-night guests, process check-ins/outs, and support overnight front desk operations.

You will audit and reconcile receipts, ensure wake-up calls, and act as guest service representative and manager on duty during night hours.

With a history of growth, Shamin Hotels offers strong benefits and opportunities for advancement to dedicated team members who value hospitality and teamwork.

Qualifications

• High school diploma or GED required or equivalent experience preferred.
• Bachelor's degree, and/or equivalent experience in a hotel or related field preferred.
• Must have basic Reading, Writing, and Math skills.
• 1-2 years of hotel front desk or night auditor experience preferred
• Customer Service Skills required.
• Financial management skills required.
• Brand systems knowledge preferred.

Responsibilities

• Performs all audit procedures as set forth by the Hotel and company, on a daily basis.
• Performs and attributes all required audit reports.
• Verifies the status of all wake-up call requests and ensures they are properly handled.
• Balances all cash receipts and work performed during the audit shift.
• Prepares the front office for the 'A' shift and reset days business.
• Acts as a Guest Service representative during the night time hours.
• Acts as the manager on duty during the night time hours.
• Attends and actively participates in all front office meetings.
• Participates in all training and cross training programs.
• Acts as PBX operator during the audit shift.
• Assists breakfast attendants by setting up breakfast areas as needed.
• Performs other related duties as required.
• Takes the initiative to greet guests in a friendly and warm manner.
• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.

Skills

Customer service

Financial management

Brand systems knowledge

Education

High school diploma/GED

Bachelor's degree in hotel related field (preferred)

Job description

Shamin Hotels in Sandston, VA is seeking a Night Auditor to balance daily financial activities, assist late-night guests, process check-ins/outs, and support overnight front desk operations.

You will audit and reconcile receipts, ensure wake-up calls, and act as guest service representative and manager on duty during night hours.

With a history of growth, Shamin Hotels offers strong benefits and opportunities for advancement to dedicated team members who value hospitality and teamwork.