Night Auditor

sbcos; Denver (CO); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Stonebridge in Greenwood Village, CO is seeking a Night Auditor to greet guests, balance nightly revenues, and manage guest accounts using the property management system.

This full-time overnight role requires punctuality, strong communication skills, and the ability to work independently on weekends and holidays, while delivering excellent customer service and maintaining hotel security during overnight hours.

Qualifications

• Experience in hospitality or customer service preferred.
• Basic bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.
• Proficiency with property management systems and office software.
• Excellent customer service and problem-solving abilities.
• Ability to work independently with minimal supervision.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalation issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Customer service

Communication skills

Bookkeeping basics

PMS proficiency

Office software

Detail-oriented

Independent work

Tools

Property Management System (PMS)

Accounting software

Job description

Location: Greenwood Village, CO

Pay Range: $22.00 per hour

Title: Night Auditor

FLSA: Non-Exempt

Status: Full-time

Reports to: Accounting Manager

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check‑out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalation issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Requirements

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem‑solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail‑oriented with strong organizational skills.

Work Environment

Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs. Frequent use of computers and telephones, requiring extended periods of sitting. Must be available to work overnight shifts, including weekends and holidays.

Accommodations

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Additional Information

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-07-14. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Legal Compliance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.