Night Auditor: Guest Experience & Revenue

The Marcus Corporation; Saint Francis (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

The Marcus Corporation's Arts Hotel Milwaukee is seeking a Night Auditor who thrives in a night shift and enjoys guest interaction. You will greet guests, issue keys, and explain hotel services.

Balance and audit room revenues, food and beverage revenue, and telephone charges; transmit batches; and reset the system for the next day’s operations. This role requires basic accounting knowledge, strong attention to detail, cash handling experience, and excellent English communication.

Qualifications

• Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer.
• Must have excellent telephone etiquette skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Must have excellent communication skills and professional manner.
• High school diploma or equivalent required.
• Cash handling experience preferred.
• Must pay close attention to detail.
• Ability to produce high quality accurate work consistently and on time.
• Balance work daily totals of hotel.
• Valid Driver’s License.
• May be required to work weekends, and/or holidays.

Responsibilities

• Register guests, issue room keys, provide information on hotel services and room locations.
• Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Transmit credit card batches.
• Balance DSTAT and get it posted before 5am.
• Greet and welcome guests as well as visitors, in a friendly and professional manner as they arrive to the hotel.
• Respond appropriately to guest complaints and communicate any outstanding requests to management.

Skills

Customer service

Attention to detail

Communication

English proficiency

Education

High school diploma or equivalent

Tools

10-key by touch

Moderate computer skills

Job description

The Marcus Corporation's Arts Hotel Milwaukee is seeking a Night Auditor who thrives in a night shift and enjoys guest interaction. You will greet guests, issue keys, and explain hotel services.

Balance and audit room revenues, food and beverage revenue, and telephone charges; transmit batches; and reset the system for the next day’s operations. This role requires basic accounting knowledge, strong attention to detail, cash handling experience, and excellent English communication.