Night Auditor: Guest Experience & Front Desk Pro

HOSPITALITY AMERICA, INC.; Murrells Inlet (SC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Fun work environment

Training & growth opportunities

Discounts on hotel properties

Medical, dental, and vision coverage

Paid vacation

401k

Job summary

Home2Suites Murrells Inlet is seeking a detail-oriented, outgoing Night Auditor to join our front desk team and deliver exceptional guest experiences in a welcoming environment.

As a Full-Time Night Auditor, you will check guests in and out, balance accounts, process payments, and coordinate with other departments to manage room availability and status, all while maintaining a clean, organized front desk area.

Qualifications

• 1 year of customer service experience preferred
• Exceptional verbal and written communication skills
• Ability to cultivate a productive team that embodies PEACH
• Ability to work in a fast-paced, high-pressure environment

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and make account changes/updates.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain the front desk so the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed

Job description

Home2Suites Murrells Inlet is seeking a detail-oriented, outgoing Night Auditor to join our front desk team and deliver exceptional guest experiences in a welcoming environment.

As a Full-Time Night Auditor, you will check guests in and out, balance accounts, process payments, and coordinate with other departments to manage room availability and status, all while maintaining a clean, organized front desk area.