Night Auditor - Full Time - Houston Marriott Uptown by the Galleria

Dreamscape Hospitality; Houston (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Dreamscape Hospitality is seeking a Night Auditor to balance nightly transactions, manage front desk duties during overnight hours, and ensure smooth hotel operations with exceptional guest service.

The role emphasizes accuracy, strong communication, and the ability to work independently during night shifts. Previous customer service experience is valued, with potential for growth in hotel operations.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service is preferred.
• Experience in accounting or bookkeeping is a plus.

Responsibilities

• Perform nightly audit of hotel transactions and balance financials.
• Check guests in and out with proper room assignments.
• Handle guest inquiries and provide local information.
• Prepare and distribute daily reports to management.
• Monitor hotel security during the night and respond to disturbances.
• Process financial transactions including cash handling and credit cards.
• Communicate with the next shift and management about issues.
• Maintain front desk cleanliness and organization.
• Provide wake-up calls and other guest services as needed.
• Troubleshoot hotel equipment and escalate issues when needed.

Skills

Attention to detail

Customer service

Independent work

Hotel software

Multitasking

Education

High school diploma

Tools

Hotel management software

Job description

Description

Night Auditor - 402150

Department: Rooms

Reports To: Front Office Manager/Director of Front Office Operations

FLSA: Non-Exempt

Job Summary

The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. The role also involves providing exceptional customer service to hotel guests.

Essential Duties And Responsibilities

• Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
• Check guests in and out, ensuring proper room assignments and handling guest requests efficiently.
• Handle all guest inquiries, providing information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
• Process all financial transactions, including cash handling, credit card processing, and ensuring proper posting to guest accounts.
• Ensure proper communication with the next shift and management team, noting any issues or important information.
• Maintain the cleanliness and organization of the front desk area.
• Provide wake-up calls and perform other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.

Qualifications

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.

Skills And Abilities

• Strong attention to detail and ability to work with numbers.
• Excellent customer service and communication skills.
• Ability to work independently and make decisions with minimal supervision.
• Proficient in the use of computers and hotel management software.
• Ability to handle multiple tasks and work under pressure.

Reasonable Accommodations

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

Requirements

Physical Requirements:

Ability to stand, walk, and remain in a stationary position for extended periods.

Ability to lift, carry, push, or pull up to 20 pounds occasionally.

Visual and auditory ability to operate office equipment, including computers and phones, and to respond to emergencies.

Ability to perform repetitive motions, such as typing and writing.

Work Environment

Work is performed in a hotel environment, primarily at the front desk.

The position involves overnight shifts, including weekends and holidays.