Night Auditor - Full Time

Generation Hospitality; Sacramento (CA); On-site; USD 27,552 - 28,929; Full time

Job summary

Generation Hospitality seeks a friendly and detail-oriented Front Desk Agent for Hyatt House Sacramento. You will check guests in/out, process charges, and maintain accurate nightly financial records as part of the front office team.

You’ll balance daily transactions, use the PMS system, and respond promptly to guest needs while upholding hospitality standards and company values.

Qualifications

• Minimum one year of hotel front desk experience.
• Experience handling cash and accounting procedures.
• Strong written and verbal communication skills.

Responsibilities

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Balances the day’s charges and performs end-of-day closing procedures.
• Operates hotel PMS and other front office equipment.
• Responds to guest needs and handles requests or complaints.

Skills

Verbal communication

Written communication

Cash handling

Tools

PMS software

Job description

About this position

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

At Generation Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!

JOB SUMMARY

Checks front office accounting records for accuracy and daily summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Acts as overnight front desk agent.

RESPONSIBILITIES

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Posts charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• Verifies that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
• Functions as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Prepares end of day procedure.
• Has complete knowledge of emergency procedures.
• Balances the day’s charges, making corrections as necessary.
• Understands principles of auditing, balancing, and closing out accounts.
• Operates hotel PMS and other front office equipment.
• Responds to guest needs, special requests and complaints and alerts the appropriate manager as needed.
• Other duties as required or assigned by member of management.

REQUIREMENTS

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.

QUALIFICATIONS

• Minimum one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.

COMPENSATION

The pay range for this role is: 20 - 21 USD per hour (Hyatt House Sacramento).