Night Auditor

Highgate Hotels, LP; Pleasanton (CA); On-site; USD 29,618 - 30,307; Part time

Job summary

Highgate Hotels, LP is seeking a diligent Night Auditor located in Pleasanton, CA. Your responsibilities will include reconciling hotel cashier transactions, preparing management reports, and handling guest services such as check‑in and reservations.

The ideal candidate will have a high school diploma or equivalent, with guest service experience preferred. This role often requires late or overnight shifts, ensuring guest satisfaction and efficient operations within a hotel setting.

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Effective verbal and written communication with all levels of employees and guests.
• Computer knowledge/skills required.

Responsibilities

• Reconcile all hotel cashier transactions and related reports.
• Perform guest services functions as required (check guests in/out, take reservations).
• Audit and reconcile financial reports.

Skills

Guest Service Experience

Computer knowledge/skills

Effective communication

Ability to multitask

Education

High School diploma or equivalent

Job description

Night Auditor

Hourly: $21.50 - $22.00 per hour.

Location: Pleasanton, CA.

Overview

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and related issues to all levels of management and performing guest service agent duties as required, including check‑in, check‑out, switchboard operation and reservations.

Responsibilities

• Work with and understand financial information and data, and perform basic arithmetic functions.
• Be willing to cross‑train in other accounting or hotel‑related areas.
• Prioritize job functions to meet deadlines.
• Perform guest services functions as required (check guests in/out, take reservations, respond to calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports (Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month‑end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into the corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management informed of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally.
• Late/overnight shift.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with all levels of employees and guests.
• Effective listening, understanding, and clarifying of concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel‑required meetings and trainings.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information and data from various sources to meet objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.