Night Auditor - Full Time

Pfister LLC; Milwaukee (WI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Early Wage Access

Paid Time Off

Discounted On-Site Self-Parking

401(k) employer match

Employee Assistance Programs

Career growth opportunities

Meal provided each shift

Room discounts

Job summary

The Pfister Hotel in downtown Milwaukee is seeking an Overnight Front Desk Associate to deliver gracious service and impeccable style. This role requires greeting guests, processing check-ins, handling transactions, and maintaining accurate records while coordinating with housekeeping to ensure room readiness.

We offer competitive pay starts at $18.00 per hour for a full-time, hourly position, with benefits and opportunities for growth within Marcus Hotels & Resorts.

Qualifications

• Strong English communication skills, verbal and written.
• Basic math and accounting procedures understanding.
• Ability to multitask, stay organized, and exercise good judgment.

Responsibilities

• Greet and register guests with warmth for overnight check-in.
• Handle guest transactions, phone inquiries, reservations, and provide service overnight.
• Balance daily revenue from rooms, spa, restaurants, and bars.
• Back up computer systems and ensure records are accurate and secure.
• Deposit all transactions and process no-shows, charges, and cancellations.
• Maintain cash control and deposit according to policy.
• Monitor front desk, lobby safety and cleanliness overnight.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Handle guest concerns professionally and escalate when needed.
• Complete shift reports and checklists.
• Support Front Office and Accounting teams as needed.

Skills

English communication

Basic math

Multitasking

Customer service

Hospitality experience

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing

• Greet and register guests with a warm and professional demeanor, ensuring a smooth overnight check-in experience.


• Perform guest transactions, answer telephone inquiries, process reservations, and provide courteous service throughout the night.


• Balance and reconcile daily revenue from rooms, spa, restaurants, and bars.


• Back up computer systems, reindex data files, and ensure all records are accurate and secure.


• Deposit all credit card transactions and process no-shows, charges, and cancellations.


• Maintain accurate cash control, balancing drawers and ensuring deposits are made according to policy.


• Monitor safety, security, and cleanliness of the front desk and lobby areas overnight.


• Collaborate with housekeeping and maintenance to ensure room readiness and resolve any issues.


• Handle guest concerns with professionalism, escalating when necessary.


• Complete required shift reports and checklists.


• Perform other duties as assigned in support of the Front Office and Accounting teams.

Position Requirements

• Strong communication skills in English, both verbal and written.


• Thorough understanding of basic math and accounting procedures.


• Ability to multitask, stay organized, and use sound judgment while managing multiple responsibilities.


• Ability to stand for long periods of time and occasionally lift/carry up to 25 lbs.


• Previous hospitality, customer service, or accounting experience preferred.

What’s in it for you

• Competitive Pay, Early Wage Access, and Paid Time Off


• Discounted On-Site Self-Parking


• 401(k) employer match


• Access to Employee Assistance Programs


• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.


• Complimentary, well-balanced meal every shift.


• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.


• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters


• Health and Benefit packages are available for full-time associates

Job Type

Full Time, Hourly

Pay Rate

Starting at $18.00

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.