Night Auditor - Full Time

MAJC; Houston (TX); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Concord Hospitality is seeking a Night Auditor to join the front desk team, serving guests during the overnight shift with a focus on hospitality and accuracy. You’ll work independently, balancing the day’s transactions and ensuring a safe, welcoming lobby.

Responsibilities include processing payments, handling calls, coordinating reservations, and preparing for the next day’s events. The role emphasizes integrity, proactive service, and adherence to emergency procedures.

Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc
• Dispatch shuttle for guest arrival and departure
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Occasionally set up meeting room for next day events
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

We are hiring a Night Auditor. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non-traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Days would be Tuesday - Saturday, 11PM - 7AM.

Role Responsibilities:

As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc
• Dispatch shuttle for guest arrival and departure
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Occasionally set up meeting room for next day events
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.