Night Auditor

Concord Hospitality Enterprises; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Night Auditor to serve guests on the 11 PM–7 AM shift, Tuesday through Saturday. You will monitor activity, balance daily transactions, and handle check-ins/check-outs with courtesy while upholding security.

This role fits a proactive, customer‑service oriented individual who can work with minimal supervision and contribute to Concord’s reputation for quality and guest satisfaction in a busy hotel environment.

Qualifications

• Customer service experience required.

Responsibilities

• Process daily transactions and balance revenue.
• Handle check-ins/check-outs and reservations.
• Manage phone system, transfers, and guest requests.
• Dispatch shuttle for guest arrival/departure.

Skills

Customer Service

Job description

Description

We are hiring a Night Auditor

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Days would be Tuesday - Saturday, 11PM - 7AM.

Role Responsibilities:

As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:

Processing credit card transactions and other (restaurant, events, lounge) for the day

Handling phone system, transferring calls, reservations, etc

Dispatch shuttle for guest arrival and departure

Verify, balance and review hotel room availability

Perform Check-in and Check-out procedures

Administer guest payment policies and look for errors from the day shifts

Occasionally set up meeting room for next day events

Maintain overall lobby appearance and assist with AM breakfast set up if needed

Be versed in all hotel emergency procedures

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Customer Service Experience

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)

Experience

• Required

  1 years:

  Customer Service Experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality