Night Auditor

Concord Hospitality Enterprises; Greensboro (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great Benefits

401K

Free Room Nights

Life Insurance

Disability Insurance

Verizon Discount

Education Assistance

Job summary

Concord Hospitality Enterprises is hiring a Night Auditor to join our Greensboro hotel team. You will manage daily night-shift front desk operations, process payments, handle reservations, and ensure accurate room availability and guest satisfaction.

The role emphasizes independence during nighttime hours, proactive problem solving, and adherence to safety procedures to provide a secure and welcoming guest experience.

Qualifications

• Hospitality mindset with a focus on guest service.
• Ability to work independently during night shifts.
• Proactive, responsible approach to front desk duties.

Responsibilities

• Process credit card transactions for the day.
• Handle phone system, transfer calls, reservations.
• Verify, balance and review hotel room availability.
• Perform check-in and check-out procedures.
• Administer guest payment policies and review day shifts for errors.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with AM breakfast setup.
• Be versed in all hotel emergency procedures.

Skills

Customer service

Independent work

Attention to detail

Tools

Phone system

Job description

Description

Now Hiring: Night Auditor

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Complimentary Hotel Room Night Program – Receive 7 free nights a year
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etcc
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality