Night Auditor & Front Desk Lead — Guest Experience

Hotel Equities; Kansas City (MO); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

401(k)

Employee Assistance Program

Flexible schedule

Job summary

A leading hospitality management company is seeking a Night Auditor/Front Desk Agent for their Crowne Plaza location in Kansas City, MO. Responsibilities include managing guest check-ins and check-outs, addressing customer inquiries, and ensuring guest satisfaction. This role requires strong communication and basic computer skills, along with the ability to lift items up to 50 pounds. The position offers a competitive pay rate of $17.00 per hour and numerous benefits including medical insurance and flexible scheduling.

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes is a plus.
• Ability to perform physical tasks, including lifting items up to 50 pounds.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Check guests in and out accurately.
• Handle guest requests and complaints promptly.
• Process cash and credit card transactions according to established procedures.

Skills

Strong communication skills

Basic computer skills

Problem-solving abilities

Education

High School diploma or equivalent

Tools

Property management systems

Job description

A leading hospitality management company is seeking a Night Auditor/Front Desk Agent for their Crowne Plaza location in Kansas City, MO. Responsibilities include managing guest check-ins and check-outs, addressing customer inquiries, and ensuring guest satisfaction. This role requires strong communication and basic computer skills, along with the ability to lift items up to 50 pounds. The position offers a competitive pay rate of $17.00 per hour and numerous benefits including medical insurance and flexible scheduling.