Night Auditor

Avion Hospitality; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Avion Hospitality is seeking a Night Auditor to manage front desk operations during the overnight shift (11:00 p.m.–7:00 a.m.). Responsibilities include registering guests, processing reservations, preparing daily reports, balancing transactions, and conducting security walks.

The role requires attention to detail, strong problem-solving abilities, and the ability to work independently in a fast-paced hotel environment.

Qualifications

• At least 1 year of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• Knowledge of Accounting Principles.
• Must work independently with minimal supervision.
• Proficient in Windows OS, spreadsheets and word processing.
• Able to convey information clearly.
• Comfortable with problem solving and guest issue resolution.
• Able to operate under pressure during night shifts.

Responsibilities

• Greet and assist guests in a friendly, service-oriented manner.
• Maintain regular attendance per Avion Hospitality standards.
• Follow safety and emergency procedures as per company policies.
• Prepare and balance nightly reports and audits.
• Handle front desk transactions and reservations.
• Complete End of Day processes and daily revenue summaries.
• Maintain front office systems and cashiering duties.
• Train new Night Auditors as needed.
• Communicate effectively with management and staff during the overnight shift.

Skills

Customer service

Problem solving

Attention to detail

Communication

Self-motivation

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must maintain composure and objectivity under pressure.

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards.
• Maintain Front Office computer system operation according to Avion Hospitality standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific).
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to Avion Hospitality standards.
• Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards.
• Be familiar with all Avion Hospitality’s policies and house rules.
• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Avion Hospitality procedures.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific).
• Handle items for “Lost and Found” according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.