Night Auditor/ Front Desk Agent

Kolter Hospitality LLC; Palm Beach Gardens (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Night Auditor, where you will deliver exceptional service to guests during overnight shifts. This role involves auditing and balancing transactions, ensuring smooth operations at the front desk, and providing personalized guest service. You will play a crucial role in maintaining hotel standards and guest satisfaction. If you thrive in a fast-paced environment and are eager to grow within the hospitality industry, this position offers an exciting opportunity to contribute to a dynamic team dedicated to excellence.

Qualifications

• Customer service experience preferred.
• Knowledge of basic accounting functions.
• Ability to operate a computer.

Responsibilities

• Reconcile and balance front desk transactions.
• Check guests in/out and coordinate requests.
• Follow safety procedures while working.

Skills

Customer Service

Basic Accounting Functions

Problem Solving

Computer Operation

Education

High School Diploma

Job description

Job Details

Job Location: Hilton Garden Inn - Palm Beach Gardens, FL

Position Type: Full Time

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: None

Job Shift: Graveyard

Job Category: Hospitality - Hotel

Description

Overview: A Kolter Hospitality Night Auditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.

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Performance Expectations:

1. Reconcile and balance front desk transactions.
2. Reconcile and balance food and beverage transactions from micros reports.
3. Post room and tax to guest account.
4. Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
5. Check guests in/out as necessary.
6. Communicate with other departments and shifts to coordinate and follow up on all guest room information.
7. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
8. Report any items in need of repair.
9. Follow all safety procedures while working.

Behavioral Expectations:

Be effective and innovative in handling and solving problems in the workplace.

Remain positive and helpful while working in a fast-paced environment.

Committed to the success and growth of the company.

Act honorably, even when no one is watching.

Eagerness to grow and/or develop within the company.

Passionately provide personalized guest service.

Qualifications

General Requirements:

Able to work most weekends and holidays.

Report to work on time and in proper uniform.

Knowledge and/or ability to operate a computer.

Knowledge of basic accounting functions.

Experience: None. Customer service experience preferred.

Education: None.

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing, and pulling.

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.