Night Auditor: Friendly, Detail-Oriented Guest Concierge

Aloft Fort Lauderdale Airport; Fort Lauderdale (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Vacation (Full-Time)

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

Aloft Fort Lauderdale Airport is seeking a Night Auditor to greet guests, process check-ins/outs, and manage nightly financials. You will verify identities, handle requests, and relay important information to the night team while maintaining confidentiality and a friendly, professional demeanor.

The role emphasizes accuracy in billing, strong guest communication, and a dependable presence during night hours. Flexible shifts and weekend availability are typical requirements for this position.

Qualifications

• Must provide a warm, guest-focused demeanor.
• Strong communication and problem-solving abilities.
• Ability to work collaboratively with hotel staff.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and adapt for changes, verify guest identity.
• Respond to and resolve guest requests.
• Secure payments, verify and adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Run daily reports, communicating relevant details to the next shift’s staff.
• Complete cashier and closing reports, counting the bank at shift end.
• Accept and record wake-up calls and relay to the appropriate department.
• Maintain confidentiality of all guest information.

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

Aloft Fort Lauderdale Airport is seeking a Night Auditor to greet guests, process check-ins/outs, and manage nightly financials. You will verify identities, handle requests, and relay important information to the night team while maintaining confidentiality and a friendly, professional demeanor.

The role emphasizes accuracy in billing, strong guest communication, and a dependable presence during night hours. Flexible shifts and weekend availability are typical requirements for this position.