Night Auditor: Elevate Guest Experience & Revenue

Workstream; Beavercreek (OH); On-site; USD 22,041 - 30,307; Full time

Job summary

Marriott International seeks a Hotel Night Auditor in the Beavercreek, OH area to ensure seamless guest experiences during check-in/check-out and coordinate hotel services. The role balances nightly revenues and prepares essential reports for daily operations.

The ideal candidate has at least one year in hotel, customer service, or accounting, and possesses strong computer skills with POS experience. Occasional Manager on Duty shifts may occur.

Qualifications

• One year of hotel, customer service and/or accounting experience.
• Friendly, customer-centric demeanor with knowledge of local area.
• Strong computer skills and familiarity with POS systems.
• May fulfill Manager on Duty shifts.

Responsibilities

• Register guests into the hotel promptly and courteously, using up-selling where appropriate.
• Greet guests, assign rooms, and handle check-ins/check-outs.
• Answer phones promptly and professionally.
• Respond to guest requests or complaints to ensure 100% satisfaction.
• Balance and audit room revenue, taxes, cashier reports and related revenues.

Skills

Customer service

Guest service

Accounting

POS experience

Upselling

Communication skills

Tools

POS system

Job description

Marriott International seeks a Hotel Night Auditor in the Beavercreek, OH area to ensure seamless guest experiences during check-in/check-out and coordinate hotel services. The role balances nightly revenues and prepares essential reports for daily operations.

The ideal candidate has at least one year in hotel, customer service, or accounting, and possesses strong computer skills with POS experience. Occasional Manager on Duty shifts may occur.