Night Auditor — Data-Driven Guest Service

Socket.dev; Fair Oaks (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Socket.dev is seeking a Night Auditor to ensure nightly reports are generated and revenues are balanced. You will audit accounts for accuracy and provide courteous guest service during the night shift.

The position closes out accounts, transfers as needed, and provides management with reliable information to support daily operations and decision making. Responsibilities include checking guests in/out, handling inquiries, and maintaining Front Desk logs.

Qualifications

• High School Diploma or GED preferred.
• Previous hotel experience is a plus.
• Basic computer skills are required.
• Must be able to work flexible hours and stand for extended periods.
• Excellent communication and customer service skills are essential.

Responsibilities

• Maintains compliance with company policies, procedures and safety standards.
• Know hotel features and local amenities in Fair Oaks Farms.
• Complete nightly audit functions and balance revenues per standards.
• Receive shift instructions, review Front Desk Log, and verify cash drawers.
• Generate shift reports and reconcile housekeeping status with housekeeping.
• Check in guests, establish credit, and assign rooms per SOPs.
• Verify guest history, issue room keys, and respond to inquiries.
• Handle switchboard calls, mail, and wake-up calls.
• Pre-block and pre-register groups as assigned.
• Post incidental charges to guest folios and manage mail per policies.
• Check out guests, finalize folio and payment, and secure keys.
• Record significant information in Front Desk Log and Cash Drop Log.
• Perform other duties including assisting with breakfast setup and department meetings.

Skills

Customer service

Attention to detail

Communication

Basic math

Education

High School Diploma or GED

Job description

Socket.dev is seeking a Night Auditor to ensure nightly reports are generated and revenues are balanced. You will audit accounts for accuracy and provide courteous guest service during the night shift.

The position closes out accounts, transfers as needed, and provides management with reliable information to support daily operations and decision making. Responsibilities include checking guests in/out, handling inquiries, and maintaining Front Desk logs.