Night Auditor (11pm-7am)

Concord Hospitality Enterprises; Broomfield (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Night Auditor to manage daily financial audits and guest transactions. The role involves processing payments, handling reservations, and ensuring guest satisfaction in a dynamic environment. Join a team that values quality and integrity, offering competitive wages and benefits for full-time associates.

Benefits

Medical, Dental, and Vision Insurance

401K and Tuition Assistance

Discounted Hotel Stays

Opportunities for Training and Career Growth

Qualifications

• Experience in customer service roles preferred.
• Ability to handle cash transactions accurately.
• Familiarity with hotel operations and emergency procedures.

Responsibilities

• Process daily audits of financial data and handle guest transactions.
• Verify and balance hotel room availability.
• Perform check-in and check-out procedures.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Diploma

Job description

Description

SUMMARY: Process daily audits of the hotel’s financial data. Handle requests and transactions of hotel guests, and coordinate with other departments as necessary.

RESPONSIBILITIES:

1. Verify each Front Desk shift’s transactions.
2. Process credit card transactions.
3. Post tax charges to all guest folios.
4. Finalize transactions completed during the day.
5. Create and/or print required reports.
6. File or transmit reports as directed.
7. Prepare folios for departing guests.
8. Handle hotel phone system, transfer calls, and take messages for guests and staff.
9. Take, modify, and cancel guest reservations.
10. Verify, balance, and review hotel suite availability.
11. Check in/out guests and perform “express checkout” duties. Verify departure dates and offer to make future reservations.
12. Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
13. Administer guest payment policies.
14. Responsible for shift cash transactions.
15. Maintain hotel key security system.
16. Administer guest safe deposit boxes.
17. Know hotel emergency procedures.
18. Coordinate with other departments to fulfill guest requests.
19. Communicate facilities and services to guests at check-in.
20. Answer guest questions regarding local facilities.
21. Notify Housekeeping and Maintenance of reported problems.
22. Carry out reasonable requests by management.

Role Responsibilities:

As a Front Desk Night Auditor, your responsibilities include:

• Processing credit card transactions and other charges (restaurant, events, lounge).
• Handling phone system, transferring calls, reservations, etc.
• Verifying, balancing, and reviewing hotel room availability.
• Performing check-in and check-out procedures.
• Administering guest payment policies and checking for errors from day shifts.
• Preparing folios for departing guests.
• Maintaining overall lobby appearance and assisting with AM breakfast setup if needed.
• Being familiar with all hotel emergency procedures.

Benefits:

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package including medical, dental, vision, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, and opportunities for training and career growth.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a great work environment, valuing our associates through an "Associate First" policy. Join us to grow your hospitality career in a fun and engaging environment.

We are an EEO employer M/F/D/V and maintain a drug-free workplace. Applicants will be notified of their rights under federal employment laws. For more info, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality