Night Auditor

Middletown Hotel Management; Westerville (NE); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Middletown Hotel Management is seeking a detail-oriented Night Auditor to join the Front Office team. You will provide exceptional guest service overnight while completing daily audits and ensuring all financial reporting is accurate for management review.

The ideal candidate has prior front desk or hotel experience, works independently overnight, and can operate the ONQ property management system to assist reservations and balance accounts. Equal Opportunity Employer.

Qualifications

• Prior front desk or hotel experience preferred.
• Familiarity with ONQ or similar PMS a plus.
• Strong accounting aptitude and attention to detail.
• Effective verbal and written communication skills.
• Knowledge of hotel amenities and ability to direct guests.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds and move heavy loads.
• Ability to work independently overnight in a fast-paced environment.

Responsibilities

• Check guests in and out of the hotel in a professional and efficient manner
• Maintain thorough knowledge of the ONQ property management system and assist with reservations
• Adhere to all accounting and cash handling procedures
• Manage all guest requests and delegate tasks to appropriate departments
• Serve as PBX Operator, utilizing the switchboard and other communication devices
• Answer all inquiries in a friendly, courteous, and clear manner
• Handle and resolve guest complaints, exceeding guest expectations at every opportunity
• Perform daily audits including room and tax postings, balancing totals, completing reports, and completing PMS backup and rebuild
• Inform management of any unusual activity during the shift
• Assist with the shipping and receiving process in a timely manner
• Assist guests with luggage when needed
• Maintain the cleanliness and organization of the Front Desk area

Skills

Accounting aptitude

Attention to detail

Verbal communication

Written communication

Guest service

Independence overnight

Physical stamina

Team collaboration

Problem solving

Tools

ONQ PMS

PBX system

Job description

Night Auditor

Middletown Hotel Management is committed to distinctive quality and unparalleled customer service in all aspects of our business; as part of the team, you will discover that the pursuit of excellence is truly a rewarding aspect of your career! Our major focus for the business is in the Cincinnati, Columbus, and Dayton areas with mid-high levels hotel chains such as Hilton, IHG, and Marriott. So take your pick of not only location but also a brand of hotel that you can see yourself having longevity and a passion for.

Position Overview

We are looking for a detail-oriented and dependable Night Auditor to join the Front Office team at Middletown Hotel Management. In this role, you will provide exceptional guest service during overnight hours while completing daily audits and ensuring all financial reporting is accurate and ready for management review. If you are a self-starter who excels at balancing hospitality with precision, we would love to meet you.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Check guests in and out of the hotel in a professional and efficient manner
• Maintain thorough knowledge of the ONQ property management system and assist with reservations
• Adhere to all accounting and cash handling procedures
• Manage all guest requests and delegate tasks to appropriate departments
• Serve as PBX Operator, utilizing the switchboard and other communication devices
• Answer all inquiries in a friendly, courteous, and clear manner
• Handle and resolve guest complaints, exceeding guest expectations at every opportunity
• Perform daily audits including reviewing room and tax postings, balancing totals, completing reports, and completing PMS backup and rebuild
• Inform management of any unusual activity during the shift
• Assist with the shipping and receiving process in a timely manner
• Assist guests with luggage when needed
• Maintain the cleanliness and organization of the Front Desk area

Qualifications

• Prior front desk or hotel experience preferred
• Familiarity with ONQ or similar property management systems a plus
• Strong accounting aptitude and attention to detail
• Effective verbal and written communication skills
• Knowledge of hotel amenities and ability to provide clear directions to guests
• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds and assist in moving heavier loads with team support
• Ability to work independently overnight in a fast-paced environment

Middletown Hotel Management is an Equal Opportunity Employer