Night Auditor

Springhill Suites Wauwatosa - 10411 W Watertown Plank Rd; Wauwatosa (WI); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Employee assistance program

Paid training

Job summary

Springhill Suites Wauwatosa – 10411 W Watertown Plank Rd is seeking a Night Auditor to deliver outstanding guest service, manage reservations, and handle nightly audits with accuracy. This part-time position requires handling inquiries, processing payments, and maintaining professional guest relations.

You will perform clerical duties, verify pricing, postings, and room status, and ensure compliance with hotel policies while supporting the accounting function and management team.

Qualifications

• High school diploma or equivalent.
• Customer service and data entry experience preferred.
• Excellent communication and public relations skills; well organized and detail-oriented; strong typing with PC and office equipment.

Responsibilities

• Reservation Management: Receive and process reservations via phone, fax, and mail; Enter reservations into the system; Verify pricing, discounts, and billing information; Maintain reservation files.
• Customer Service: Check in/out guests; Process payments; Inform guests of policies and statuses; Address questions and issues promptly.
• Professional Relations: Support accounting on credit status; Keep management informed of activities; Safeguard guest information; Attend meetings as required.

Education

High school diploma or equivalent

Tools

Customer service tools

Job description

\"Join the Atira Hotels Family and Build a Legacy of Hospitality!\"

• Work Location: Springhill Suites Wauwatosa - 10411 W Watertown Plank Rd


• Job Type: Part -time


• Pay: $16.5 - $17.5 per hour

Job Overview

The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.

Key Responsibilities

• Reservation Management:
  
  
  
  • Receive and process reservations via phone, fax, and mail.
  
  
  • Enter reservations into the computer system and provide additional information.
  
  
  • Verify pricing, discounts, and billing information, and notify customers of room features and availability.
  
  
  • Maintain reservation files and resolve related problems.
  
  
  
  


• Customer Service:
  
  
  
  • Check in and out guests efficiently.
  
  
  • Process customer payments and post applicable charges.
  
  
  • Inform customers of credit holds and conduct customer surveys.
  
  
  • Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
  
  
  • Keep customers informed of company policies, procedures, and account statuses.
  
  
  
  


• Professional Relations:
  
  
  
  • Maintain the company’s professional reputation by providing superior customer service.
  
  
  • Assist and support area personnel as needed.
  
  
  • Coordinate with the Accounting Department regarding customer credit status.
  
  
  • Keep management informed of area activities and significant problems.
  
  
  • Attend and participate in meetings as required.
  
  
  • Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
  
  
  
  


• Perform any other tasks/duties as assigned by the manager/ supervisor.


• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Qualifications

• Education/Certification: High school graduate or equivalent.


• Experience: Customer service and data entry experience preferred.


• Skills/Abilities:
  
  
  
  • Excellent communication and public relations skills.
  
  
  • Well organized and attentive to detail.
  
  
  • Willingness to assist others.
  
  
  • Strong typing abilities and proficiency with PC, calculator, and office equipment.
  
  
  
  


• Employee assistance program


• Paid training

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!


• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.


• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.


• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.


• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.