Guest Service Agent

DKN HOTEL GROUP; Oxnard (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

DKN HOTEL GROUP in Oxnard, CA seeks an entry-level Front Desk Clerk to deliver friendly, guest-focused service at the lobby. You will check in guests, answer inquiries and assist with reservations, ensuring accurate charges and a warm welcome.

This part-time position requires good communication, basic cash handling, and reliable computer skills. Join a team that upholds our 'Home Away From Home' standard and supports guests from arrival to departure.

Qualifications

• Minimum of one year or related experience preferred.
• Knowledge of hotel front desk operations desirable.
• English speaking; good customer service, communication skills and attention to detail required.

Responsibilities

• Greet guests and complete check-in procedures.
• Handle guest check-out and account settlements.
• Assist with reservations by phone or in person.
• Communicate rates and information; upsell where appropriate.
• Operate PBX and answer calls; set wake-up calls.
• Process mail, messages and faxes; distribute to guests.
• Maintain department communications and guest relations.
• Perform other duties as assigned by management.

Skills

English speaking

Customer service

Communication skills

Attention to detail

Prioritize tasks

Basic accounting

Typing

Cash register

Computer skills

Dependable

Tools

Cash register

Front desk software

Job description

Job Details: Level: Entry, Job Location: OXN - Oxnard, CA 93036, Position Type: Part Time, Salary Range: $18.00 - $18.50 Hourly, Job Shift: Any, Job Category: Customer Service, Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courtously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Deliver DKN’s "Home Away From Home" experience
• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility:

None

Independent Judgment Used:

Often within the guidelines established by management and to the extent of operating within the Company policies and procedures.

Working Conditions/Environment:

Front desk/lobby area. Access to entire interior and exterior of property.

Qualifications: Knowledge/Education/Experience:

Minimum of one (1) year or related experience preferred. Knowledge of hotel front desk operations and procedures desirable.

Skills/Abilities/Other Requirements:

English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.

Physical Requirements:

Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

Additional Comments:

Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Living the DKN Values’ behaviors Friendly and courteous to guests and fellow team members at all times.