Front Desk/PT Night Audit

DKN HOTEL GROUP; Oxnard (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

DKN HOTEL GROUP in Oxnard, CA seeks an entry-level Front Desk Clerk to provide friendly, personalized service to hotel guests. You will greet arrivals, handle check-ins, and assist with reservations in a courteous, accurate manner.

The role requires at least two years front desk exposure, English proficiency, and solid cash handling, computer, and communication skills. This is a full-time graveyard shift, contributing to the Home Away From Home guest experience.

Qualifications

• Minimum of two (2) years hotel front desk experience preferred.
• Knowledge of hotel front desk operations and procedures.

Responsibilities

• Greet arriving guests and complete check-in procedures daily.
• Facilitate guest departures, close accounts and determine future room availability.
• Balance cash and credit transactions; handle receipts and charges at check-out.
• Answer inquiries and accept reservations using reservation guidelines.
• Communicate hotel rates and information; upsell where appropriate.
• Maintain guest relations with timely, knowledgeable responses in person and by phone.
• Operate PBX equipment, take calls, set wake-up calls, and assist guests.
• Contribute to team and hotel performance; support other departments as needed.
• Deliver DKN’s Home Away From Home experience.

Skills

English speaking

Customer service

Communication skills

Attention to detail

Typing

Computer skills

Tools

PBX system

Cash register

Computer skills

Job description

Job DetailsLevel: EntryJob Location: SHSO - Oxnard, CA 93036Position Type: Full TimeSalary Range: $18.50 - $21.00 HourlyJob Shift: GraveyardJob Category: Customer Service

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN’s reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Run night audit final after insuring all revenues are in balance nightly.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Deliver DKN’s "Home Away From Home" experience
• Perform other duties as assigned, requested or deemed necessary by management.

Management retains the discretion to add or change the duties of the position at any time.

Supervisory Responsibility:

None

Independent Judgment Used:

Only within the guidelines established by management and to the extent of operating within the Company policies and procedures.

Working Conditions/Environment:

Front desk/lobby area. Access to entire interior and exterior of property.

QualificationsKnowledge/Education/Experience:

Minimum of two (2) years hotel front desk experience preferred. Knowledge of hotel front desk operations and procedures.

Skills/Abilities/Other Requirements:

English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.

Physical Requirements:

Standing for long periods of time. Walking indoors, outdoors, up and down stairs, sitting. Frequently bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

Additional Comments:

• Must be aware of the importance of safety and security.
• Endeavor to be conscious of safety and security at all times.
• Living the DKN Values’ behaviors
• Friendly and courteous to guests and fellow team members at all times.