Night Auditor

Drury Hotels; Tampa (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

401(k) with company match

Job summary

Drury Plaza Hotel Tampa on Falkenburg Road is seeking a Front Desk Associate to welcome guests, check them in and out, balance records, and support breakfast setup as needed. The role emphasizes friendly service, safety, and adherence to hotel policies.

Candidates should speak English clearly, handle money accurately, and be comfortable working alone during overnight hours. Competitive pay, incentives, and growth opportunities are offered, including hotel discounts and free room nights.

Qualifications

• Able to take written and verbal directions and speak English clearly.
• Able to relate to the public in a warm, friendly manner.
• Ability to handle money and make change.
• Must be willing to work alone during overnight hours.
• Knowledge of Drury Hotels’ policies and procedures.
• Maintain front desk lobby area in a clean and organized manner.
• Complies with safety and security rules and instructions.

Responsibilities

• Check guests in and out.
• Promote sales-related programs.
• Audit receipts and balance entries.
• Assist with breakfast setup and related tasks.
• Work alone during overnight hours.
• Ensure guest safety and security.
• Provide courteous, efficient service to guests and potential guests.
• Respond to inquiries and complaints with a +1 Service Attitude.

Skills

Customer service

Cash handling

Attention to detail

English proficiency

Tools

Office machines

Job description

Property Location:

Drury Plaza Hotel - 802 S Falkenburg Road , Tampa, Florida 33619

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!