Night Auditor

Clarion Pointe Sioux Falls Airport; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Night Auditor to manage guest check-ins and account reconciliations effectively, ensuring guest satisfaction during overnight hours. Ideal candidates should have customer service experience, strong math skills, and the ability to maintain professionalism throughout their duties.

Benefits

401(k) with match after 6 months

Paid Time Off – Sick & Vacation

Holiday Pay

Growth and development opportunities

Travel discounts with partner hotels

Medical, dental, and vision insurance for full-time staff

Qualifications

• Successful history as a front desk agent/night auditor or related customer service experience.
• Flexible schedule to meet business needs.
• Task-driven individual who is customer-focused.

Responsibilities

• Reconciles accounts, balance cash drawers, and make necessary corrections.
• Accommodate and anticipate guests needs, responding promptly and professionally.
• Process and collect payments accurately adhering to cashier procedures.

Skills

Interpersonal skills

Administrative skills

Decision-making

Mathematical skills

Job description

We are seeking an individual with a high level of professionalism and effective decision-making to be a Night Auditor, responsibilities include checking guests in, handling inquires about the property and reservations, reconciles all accounts and end of business day tasks. Ideal candidates are able to work between the hours of 10:30pm and 7:30am, including weekend and holiday availability.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent/night auditor or related customer service experience.
• Advanced math skills, general understanding of accounting procedures.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Reconciles all accounts, balance cash drawers, make necessary corrections as needed
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Complete night bucket check against PMS system to ensure that all guest information is accurate, matching the registration card against their reservation.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

This position is subject to successful completion of a background check as it relates to the role and responsibilities.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.