Night Auditor

The Westin Palo Alto; Salem (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

The Night Auditor at a leading hotel is responsible for ensuring guest satisfaction, safety, and security during night shifts. Ideal candidates will possess customer service experience and strong communication skills while managing hotel operations effectively. This position offers a competitive hourly wage with various benefits including vacation and health insurance.

Benefits

Vacation days

Health insurance

Paid time off

Qualifications

• 2-5 years customer service / hospitality experience.
• Ability to work in a fast-paced environment.
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and check them in / out of the hotel.
• Answer guest inquiries and resolve problems.
• Ensure the security of all hotel guests.

Skills

Communication

Multi-tasking

Problem-solving

Interpersonal skills

English fluency

Education

Degree / Certifications in Business Management or Hospitality

Tools

Microsoft Office

Outlook

Job description

Job Summary

The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services, serving as a night shift resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction. The ideal candidate will have 2-5 years of prior customer service and hospitality experience, as well as a professional attitude and strong communication skills.

Compensation & Benefits

The Night Auditor at The Sheraton Palo Alto will receive an hourly wage of $25 per hour, paid bi-weekly. In addition, employee benefits may include vacation days, health insurance, and paid time off.

Responsibilities

• Greet guests upon arrival and check them in / out of the hotel
• Answer guest inquiries and resolve problems with tact and diplomacy
• Prepare guest room bill accurately and balance to accounts receivable
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.
• May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Process low daily revenue reports
• Ensure the security of all hotel guests through careful monitoring of entrances and exits
• Provide exceptional customer service at all times
• Perform other duties as assigned

Requirements

2-5 years customer service / hospitality experience

Understand hotel operations, methods, procedures, and standards

Ability to multi-task and prioritize

Excellent communication skills

Must be available to work nights, weekends, and holidays

Must be able to work in a fast-paced environment

Possess computer knowledge such as typing, composing e-mails, using Microsoft Office, Outlook and knowing how to use search engines.

Skills

Strong English business communication skills both verbal and written.

Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.

Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize.

Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest / associate conflict with management

PHYSICAL REQUIREMENTS

Prolonged standing / walking for 8+ hours

Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

BUSINESS ATTIRE

To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.

PREFERRED QUALIFICATIONS

Degree / Certifications in Business Management or Hospitality

Bilingual or Multilingual

Prior hotel experience

Emotional Intelligence Training

EEOC Statement

At The Sheraton Palo Alto, we value diversity and are committed to creating an inclusive and equitable environment for all. We are proud to be an equal opportunity employer and encourage all applicants from diverse backgrounds to apply.