Night Auditor

OTO Development; Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Night Auditor to oversee overnight operations at our hotel, ensuring accurate front desk procedures and guest satisfaction. You will handle reservations, check-ins and check-outs, payments, and nightly cash handling while maintaining a friendly demeanor and staying at the desk during overnight hours.

You will also monitor local attractions for guests, manage rate parity, secure keys and valuables, and collaborate with colleagues to deliver consistent, high-quality

Qualifications

• Proficient in administration of applicable property management systems.
• Ability to respond quickly and appropriately to emergency situations.
• Experience in accurate cash handling and maintaining security of confidential information.
• Able to pass certification tests to meet brand standards.
• Comfort with computer use and data entry.

Responsibilities

• Execute guest reservation, check-in, check-out, payment, and service procedures per brand QA standards.
• Maintain a friendly, hospitable attitude with guests and team members, staying at the desk during all hours.
• Acquire knowledge of local attractions to assist guests seeking information.
• Ensure collections, including credit card and direct bill, follow company policies.
• Maintain control over keys, safe deposits, and all property.
• Monitor rates by observing competitor occupancy and pricing.
• Complete required documentation in a timely manner.
• Quote daily rates accurately and process credits when applicable.
• Support guest satisfaction with other duties as assigned.

Skills

PMS software

Cash handling

Emergency response

Data entry

Teamwork

Customer service

Job description

We are pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issues credits
• Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

• You are proficient in administration of applicable property management systems
• You have the ability to respond quickly and appropriately to emergency situations
• You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
• You can pass certification tests required to meet brand standards
• You have experience working with a computer especially data entry
• You work well with others
• You always maintain a customer focus and put the guests’ needs first
• You are approachable and encourage effective communication with guests and fellow team members

Physical Requirements For This Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Revised 5/8/26