Night Auditor

Drury Hotels; Saint Ann (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

Drury Hotels recherche un réceptionniste pour assurer une expérience client exceptionnelle. Les responsabilités incluent l'accueil des clients, la gestion des recettes et la sécurité pendant les heures de nuit. Offrant flexibilité, opportunités de croissance et primes, cet emploi conviendrait à quelqu'un de motivé et soucieux du service.

Benefits

Primes trimestrielles jusqu'à 3200 USD/an

Horaires flexibles

Plan de santé complet

Formation et plans de développement

401(k) avec participation de l'entreprise

Qualifications

• Capacité à travailler seul et suivre les procédures de l'hôtel.
• Compétences en communication dans un environnement accueillant.
• Jouer un rôle clé dans la sécurité et le service durant les heures de nuit.

Responsibilities

• Enregistrement et départ des clients.
• Gestion des transactions et des rapports.
• Assurer la sécurité des clients durant les heures de nuit.

Skills

Service client

Attention aux détails

Gestion du temps

Job description

Property Location:

10810 Pear Tree Lane - St. Louis, Missouri 63074 You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY :

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy. Hiring Immediately!