Night Auditor

The Inn At Meadowbrook; Prairie Village (KS); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a 5-star rated team as a Part-Time Overnight Front Desk Agent at a leading hotel in Prairie Village. Enjoy a supportive work environment where your customer service skills can shine while connecting with guests and ensuring their stay is exceptional. This position offers flexibility, ideal for night owls, and practical experience in the hospitality sector with opportunities for personal growth.

Qualifications

• 1 year of experience in hospitality as a front desk agent or similar role preferred.
• Comfortable taking telephone calls and managing stressful situations.
• Working knowledge of using computers, the internet, and smartphones.

Responsibilities

• Greet, check-in, and check out guests; manage bookings.
• Ensure guest accommodations are ready in coordination with housekeeping.
• Handle customer complaints and ensure accurate hotel guest account information.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Part-Time Overnight Front Desk Agent - Night Auditor (11pm - 7am) Enjoy a work environment where you are given the tools, training, staff, and support to be your best! Be part of a 5-star rated team (check our online reviews!). We are looking for an individual to provide superior customer service through every guest encounter. Must like smiling, being helpful, and have a positive, can-do attitude. This is a great opportunity for a low-stress work environment with lots of time for studying or reading. Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Handle customer complaints as necessary • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Give every guest a warm welcome and check them in, ensuring you provide the correct keys and room numbers • Check guests out when they leave, ensuring an excellent stay and a warm goodbye • Make guestroom deliveries, keep the front desk clean, and walk the property. Complete other tasks as necessary • Manage room bookings in person, online, and through incoming calls Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Comfortable taking telephone calls and mitigating stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • 1+ year of hotel industry experience or related job preferred • High school diploma, GED, or equivalent • Working knowledge of using computers, the internet, and smartphones • Positive attitude, good customer service skills • Neatly groomed, fingernails trimmed and maintained, no face or neck tattoos • Likes to stay up late or a night owl Compensation: $17.25 hourly

• Give every guest a warm welcome and check them in, ensuring you provide the correct keys and room numbers • Check guests out when they leave, ensuring an excellent stay and a warm goodbye • Make guestroom deliveries, keep the front desk clean, and walk the property.Complete other tasks as necessary • Manage room bookings in person, online, and through incoming calls