Night Auditor

Hyatt Hotels; Pleasanton (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to ensure smooth operations during night shifts. This role encompasses balancing accounts, conducting nightly audits, and providing exceptional guest service. The ideal candidate will have a strong background in bookkeeping and customer interaction, ensuring guest satisfaction while maintaining financial accuracy. Join a dynamic team where your contributions will directly impact the guest experience in a fast-paced environment. If you thrive in a challenging yet rewarding role, this opportunity is perfect for you.

Qualifications

• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.

Responsibilities

• Balance revenue and settle accounts nightly.
• Perform bookkeeping activities and conduct nightly audits.
• Respond to guest inquiries and resolve complaints.

Skills

Bookkeeping

Customer Service

Excel

Arithmetic Skills

Education

High School Diploma

Tools

BRAINS Network

Job description

Overview

Opportunity: Night Auditor

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Your Growth Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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