Night Auditor

OTO Development; Phoenix (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an industry-leading hotel management company, where you will play a crucial role in ensuring guest satisfaction as a Night Auditor. This position involves managing guest reservations, check-ins, and check-outs while maintaining a friendly and professional demeanor. You'll also have the opportunity to work with a supportive team in a fast-paced environment, ensuring that all guest needs are met and that the hotel operates smoothly. With competitive pay and a range of benefits, this is a fantastic opportunity to grow your career in the hospitality industry.

Benefits

Medical Insurance Options

Dental Insurance

Vision Insurance

401k with Company Match

Company Provided Life Insurance

Tuition Assistance

Paid Time Off

Paid Holiday Time

Travel Discounts

Qualifications

• Proficient in property management systems and cash handling.
• Ability to respond to emergencies and maintain confidentiality.

Responsibilities

• Execute guest check-in, check-out, and payment procedures.
• Maintain a hospitable attitude and provide local information to guests.

Skills

Customer Service

Cash Handling

Property Management Systems

Data Entry

Emergency Response

Effective Communication

Job description

*Rate depends upon state/market and experience*

OTO Development is pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issues credits
• Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

• You are proficient in administration of applicable property management systems
• You have the ability to respond quickly and appropriately to emergency situations
• You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
• You can pass certification tests required to meet brand standards
• You have experience working with a computer especially data entry
• You work well with others
• You always maintain a customer focus and put the guests’ needs first
• You are approachable and encourage effective communication with guests and fellow team members

Physical Requirements for this Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

About the company

Currently managing over 60 select service and extended stay hotels located in key markets throughout the United States, OTO Development wins awards across the board from every major partner brand, and has been consistently recognized as an industry leader in top line performance, management and customer service.